Shipping policy

Shipping Policy — Coshen House

Order processing time

Once your order is placed, please allow 2 to 5 business days for processing before it ships. Orders are not processed on weekends or statutory holidays.

Estimated delivery times

Coshen House works with a network of suppliers to bring you a curated selection of home goods. Because items are sourced internationally, delivery times can vary depending on your location and the specific item ordered. As a general guide:

These are estimates, not guarantees. Delivery times may be affected by customs processing, holidays, weather, high order volume, or carrier delays beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on your order and destination, unless a free shipping promotion is active at the time of purchase.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 72 hours for tracking information to update after you receive it, as it may take time to sync with the carrier's system.

Multiple items, multiple packages

If you order multiple items, they may ship separately from different suppliers and arrive at different times. This is normal and does not indicate an error with your order — each item will have its own tracking number.

International orders and customs

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount.

Incorrect shipping address

Please double-check your shipping address at checkout. Coshen House is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at coshenhouse@gmail.com as soon as possible — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

Delayed packages

If your order hasn't arrived within the estimated delivery window, please contact us at coshenhouse@gmail.com with your order number before assuming it's lost. International shipping can occasionally take longer than expected. If tracking shows no movement for an extended period, we'll investigate with the carrier on your behalf.

Lost packages

If tracking confirms delivery but you haven't received your order, please refer to our Return & Refund Policy for the process to follow, including the 7-day window to report the issue.

Undeliverable or refused packages

If a package is returned to our supplier due to an incorrect address, failure to claim it, or refusal at delivery, the customer is responsible for any additional shipping costs to resend the order.

Order changes and cancellations

Please refer to our Terms of Service and Return & Refund Policy for details on order cancellations before shipment.

Questions?

Email us at coshenhouse@gmail.com and we'll be happy to help.